By placing an order you are accepting these Terms and Conditions.
Payments to be paid via Cheque (made Payable to Susie Said), Cash or bank transfer, details of which will be included with your booking form. All work will commence upon receipt of a 20% deposit of the final invoice price. Payment for Save the Dates and Invitations due 3 weeks before delivery, the date of which will be confirmed to you, all other items 3 weeks ahead of final delivery, unless otherwise discussed and agreed.
Your order will be sent in batches (first of Save the Dates/ Invitations and then of your on the day stationery only to be completed once you have received the relevant further information e.g. guest lists for place name cards etc). We will invoice you for the remaining balance of the stationery being sent at that time 3 weeks ahead of delivery.
Prices and Discounts
We aim to keep prices as confirmed on our initial quote to you, however should your requirements change a new quote will be supplied to you.
Should we be unable to confirm a price due to individual requirements we will make it clear to you in the initial quote and all costs will be discussed and reconfirmed with you when possible.
We reserve the right to revoke any special promotion without prior notice ahead of you receiving a written individual quote from us.
Order and Cancellation
To confirm your order simply fill out a Susie Said order form which will count as agreement to proceed. Should wish to cancel your order, please contact us at the earliest opportunity. Should any costs have been occurred by us (purchasing papers/ ribbons for example) you will be liable to cover those costs if they equate to more than the deposit amount. Cancellation following confirmation of design after 3 weeks prior to the print date will result in loss of payments made. All deposits are non-refundable under any circumstances.
Once your order has been dispatched/delivered, Susie Said cannot be held responsible for any delay, loss or damage to the item, you should notify us immediately should there be any damage.
We send all orders next day (where possible) special delivery/ hand delivery dependant on location. Prices do not include postal delivery should you require it.
All orders (unless hand delivered) are sent by Royal Mail Signed For Delivery, and will be delivered next working day. Please contact us separately for overseas delivery.
We charge an additional Packaging cost of between £2 & £4 depending on the size of your order.
When to order and further information.
It’s normal to send out your invitations around 12 weeks before the wedding, therefore it is advisable you order them ideally 6 – 9 months in advance of your big day, this also secures them at the current price. The minimum time frame we can work to is 3 months from confirmation of design. However please contact us if you need your stationery within a shorter time period, we will endeavour to help where possible.
The average turnaround time after proofs have been confirmed is on average 6 weeks (can be longer/shorter depending on availability) however we will always discuss time frames with you and confirm a delivery date once everything has been confirmed so you are clear.
The date you request your invitations to be ready is not a confirmation of delivery but a date we will aim to complete your order by. An exact delivery date will be quoted to you on approval of your sample and will be approximately 3 weeks after this approval.
All orders are collected on a Friday and posted to you latest the following Tuesday.
We advise you to order an extra 10% of invitations in case of extra guests, hand writing errors etc.
From time to time, please be advised that when printing, colours may vary slightly from confirmation; this is beyond our control and is due the nature of high quality digital printing systems.
All of our invitations are supplied flat packed and will require some light assembly. We will provide instructions of how to undertake this and will supply all materials necessary to complete them to a high standard, a made up example will always be included with your order.
Should you require us to assemble them for you, all your guests names must be printed (please contact us for additional costs) and there is a one off fee of £75 for a maximum of 80 invitations. Extra postage charges may also apply due the size and delicate nature of assembled invitations.
From time to time ribbons and trims as pictures may not be available, if this is the case, we will inform you of this and provide a similar item of our choosing to substitute this.
Colour descriptions given to us will be open to our interpretation, we therefore ask, if you have a specific colour you require please send us a swatch for us to match to as best as possible.
We provide 2 free proof (confirmation) samples with every order, it is your responsibility to check the proof and your order will not be processed until one of the proof copies is signed and dated by you and returned to us. Any amendments must be clearly marked and dated, we will not be held responsible for any errors that have gone unnoticed after the proof has been signed. By signing the proof you are also confirming you are happy with the design and therefore we cannot accept returns. Text proofs can be sent by email to speed orders up where necessary. You the client are responsible for obtaining any copyright permission associated with hymns etc. for The Order of Service.
Please post the signed and dated proof to our address which can be found on the ‘Contact Us’ page.
All wording for your stationery is copied and pasted from the booking forms we will supply, therefore it is imperative that all the information you submit is correct.
It is the client’s responsibility to check and confirm all spelling and grammar is correct. Whilst we proof read as best we can, we are of the creative nature and only human, therefore ask all our customers to be vigilant to any errors. Susie Said will not be held responsible for any errors going to final print unless it differs from the confirmation sample, and will discuss with each client how we can resolve the issue should this be the unfortunate case.
We operate a no refund policy should you be unhappy with the finished product unless it differs from your confirmation sample or agreed changes.
All design work is copyright and owned by Susie Said.
We reserve the right to distribute your invitations and stationery onto social networking sites (2 weeks after delivery, we will not do this before your guests have received their invitations for example) and use your stationery as samples to show potential new clients. All confidential information such as addresses will not be distributed onto any public website such as facebook.
Due to the use of small pieces we recommend that all stationery products are kept out of reach of babies and small children.