To try and save you some time, we’ve tried to answer some of the questions you may be thinking of, however, if the answer is not here, please feel free to get in touch with us!
- Is there a minimum order?
We don’t have a minimum order, but the price gets cheaper the more you have! Just contact us for a full quotation no matter how big or small your order may be.
- How long does it take?
We ask for a minimum lead time for invitations of 12 weeks, however, if you need something sooner, please just outline your requirements to us and will always do our best to accommodate any requests. For ‘On the Day Stationery, we require all the relevant information 6 weeks before your big day.
- Can I have my guests names printed on my stationery?
Yes! No problem, simply send us the names you require as you wish them to appear and we can add these on no problem! Please contact us for prices.
- How do I pay?
We accept bank transfer, cheque or cash payments- but if any of these cause you a problem, please get in touch with us.
- What if I need to cancel my order?
We understand that from time unforeseen circumstances may arise and should wish to cancel your order, please contact us at the earliest opportunity. Should any costs have been incurred by us (purchasing papers/ ribbons for example) you will be liable to cover those costs if they equate to more than the deposit amount. Cancellation following confirmation of design after 3 weeks prior to the print date will result in loss of payments made. All deposits are non-refundable under any circumstances.
- How do you ship my order and can I collect?
We send all orders next day where possible always on a Monday or Tuesday. Our prices do not include postal delivery as we only charge the exact shipping costs as these can vary depending on the quantity of your order so this will be invoiced to you once your items have been posted, we like to trust you’ll pay us for our honesty. We also add an additional £3 to cover our packaging costs so all our products arrive to you exactly as they left us.All orders (unless hand delivered) are sent by Royal Mail Signed for Delivery. All our packages require a signature on delivery. Please contact us separately for overseas delivery.Alternatively, you are welcome to collect your order in person and if you’re local we’d happily hand deliver to you also!
- Where do you ship to?
We ship worldwide but if you are outside of the UK, please contact us as sometimes we may need to include a little extra time for your order to arrive with you safely.
- Do you have a showroom?
Yes we do! We have a studio in Leicestershire, UK and always welcome any of our potential or current customers to visit us! We have all our stationery on display and can even give you a sneak peak of new things we are working on! Please contact us to arrange an appointment.
- When should I send out my invitations?
It’s normal to send out your invitations around 12 weeks before the wedding, however, it is also your day so feel free to send them as early as you’d like.
- When should I order?
The minimum time frame we can work to is from 12 weeks from confirmation of design. However please contact us if you need your stationery within a shorter time period, we will endeavour to help where possible.January- May are our busiest times, so we advise you book ahead to avoid any disappointment during these times.